Returns & Exchanges

At Hak5, we stand by our gear and offer a 30-day return policy for items in original condition. If your hardware is defective or you've changed your mind, we are here to ensure your pentesting toolkit meets your expectations.

1

Initiate Return Request

Log into your account or visit our support portal to submit a Return Merchandise Authorization (RMA) request with your order number and reason for return.

2

Prepare Your Gear

Carefully pack the item in its original packaging including all antennas, cables, and accessories to ensure a full refund and prevent damage during transit.

3

Ship to Hak5 HQ

Affix the provided RMA label to your package and ship it via a trackable carrier; we recommend keeping your tracking number until the return is processed.

4

Inspection and Refund

Once our technicians verify the hardware's condition, we will issue a refund to your original payment method or provide store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing